Service Module Features

Features

Breakdown Call Management

Manage Breakdown Calls
Customer or Centralized helpdesk can log calls
E-mail notification on call log and close including service report
Track consumption of spare parts
Track response/resolution time and setup SLA​

Engineer Scheduling

Auto Allocate Engineers to Calls
View the Engineer’s Workload
Live Monitoring of engineers
Report of all jobs done by an engineer
Know your engineer’s location via the mobile app

Preventive Maintenance

Generate Schedules automatically under warranty/contract
Get a reminder as the date approaches
Engineers can enter the visit details along with parts used
Auto generate Preventive Maintenance Reports

Industries

The service and maintenance module is running at a variety of industries in various countries. The system works well for the biomedical and analytical companies, hospitals, ATM industry, Oil and Gas industry, industrial machinery and a lot more

"Your deep involvement, understanding of customer requirement and accordingly proposing solutions, and implementing the same is highly appreciated"

Nevil Kavarana​
VP and Head Business Development and Sales Support at Kaya Limited
"Through your helpful advice, we inherited a management system that has seen service delivery at the health facilities tremendously improve and as such saving lives"


Richard Ngatia​
Managing Director and CEO at Megascope Healthcare(K) Ltd
"It is being used to support our customers and our engineers plus maintaining the databases, history of equipment and tracking of engineer's productivity. The application is pretty robust, customizable and stable in performance "
Nafis Ahmed​
Head of Technical Services at JNC Internaltional

How We Can Help You !

We can help you streamline your operations and make it paperless. We understand your business, develop and implement solutions which will solve your challenges. Give your customers and engineers a better experience!

We work with you to understand the business and provide you with a software solution that will solve your challenges and make your after sales servicing work like clock work.

We can develop functions which you require if it is not already available.

Need Advice?

Drop us your contact details and we will schedule a LIVE demo with your team.