We provide online installation, training and support in any country
Improve Your Service Operations
Web based service software that will streamline all your processes and make it PAPERLESS
Pre-installation Management
Schedule visits and record jobs done prior to installing large equipments. Auto generate installation reports
Installation
Register the unique serial number along with customer details, warranty information and a lot more optional information
Mobile App
The android app enables field staff to log and close breakdown calls, enter preventive maintenance and track staff via GPS in realtime
Breakdown Call Management
Log calls against a serial no, allocate to engineers and engineer enters visit details
Preventive Maintenance (PMS)
Auto generate PM schedules and get a reminder as the date approaches
Engineer Scheduling
Assign calls to engineers and track jobs done in real time
Spare Part Management
Keep track of spares inventory in warehouses and with engineers via a 2-step process or simply track consumption of spares without inventory
Warranties
Track warranty start and end dates. Get reports of breakdowns during warranty and early reminders to follow up for contracts
Maintenance Contracts
Keep track of start and end dates of contracts along with advanced features such as parts included, service level agreements and more
Features
Mobile App
Log service requests though mobile Engineers can enter service visits & close calls through mobile Engineers can enter preventive maintenance visits through mobile Customers can give feedback & digital signature through mobile
Breakdown Call Management
Customers can directly log service requests Calls can be logged by Customer / Service Dept / Engineers Engineers can enter service visit details including spares Service report is automatically generated and instantly emailed to customer.
Engineer Scheduling
Auto Allocate Engineers to Calls
Reallocate & reschedule engineers to jobs
View the Engineer’s Workload
Live Monitoring of engineers on the field
Report of all jobs done by an engineer
Preventive Maintenance
Generate Schedules automatically under warranty/contract Get a reminder as the date approaches Engineers can enter the visit details along with parts used Auto generate Preventive Maintenance Reports
"Your deep involvement, understanding of customer requirement and accordingly proposing solutions, and implementing the same is highly appreciated"
Nevil Kavarana
VP and Head Business Development and Sales Support at Kaya Limited
"Through your helpful advice, we inherited a management system that has seen service delivery at the health facilities tremendously improve and as such saving lives"
Richard Ngatia
Managing Director and CEO at Megascope Healthcare(K) Ltd
"It is being used to support our customers and our engineers plus maintaining the databases, history of equipment and tracking of engineer's productivity. The application is pretty robust, customizable and stable in performance "
Nafis Ahmed
Head of Technical Services at JNC Internaltional
How We Can Help You !
We can help you streamline your operations and make it paperless. We understand your business, develop and implement solutions which will solve your challenges. Give your customers and engineers a better experience!
We work with you to understand the business and provide you with a software solution that will solve your challenges and make your after sales servicing work like clock work.
We can develop functions which you require if it is not already available.
Need Advice?
Drop us your contact details and we will schedule a LIVE demo with your team.